Matthieu Fromenteau

May 2022 - present

Kelio - France

Technical Support

Provide end-to-end technical support for Kelio’s HRIS, Time and Attendance, and Access Control solutions, assisting clients in French, Spanish, and English.

Troubleshoot network integration issues to ensure seamless connectivity between Kelio solutions and client infrastructures.

Diagnose and resolve hardware issues with proprietary devices such as clocking terminals and access readers.

Assist with the setup, customization, and troubleshooting of Kelio software to address anomalies and ensure smooth operations.

Deliver superior customer service and technical solutions, contributing to operational efficiency across client systems.

January 2021 - November 2021

Sitel - Remote

User support

Provide IT support for Sitel clients in French, English, and Spanish across various systems, ensuring ssues are resolved efficiently.

Assist with technical documentation and translations for internal procedures.

September 2016 - August 2018

Accenture - Sevilla (Spain)

IT System Support

Deliver technical support for Amadeus clients, with an emphasis on network and system issues in French, English, and Spanish

Assist with technical documentation and translations for internal procedures.

November 2013 - August 2015

NetApp - Newcastle (UK)

System Support Engineer

Deliver advanced systems and software support, diagnosing issues related to SAN fabric, network environments, VMware platforms, and backup solutions.

Support integration and troubleshooting of NetApp storage solutions, resolving technical issues across various operating systems (Windows, Linux) and virtualization platforms (VMware).